VitaScript Privacy Policy

Welcome to the virtual dispensary for health practitioners, (“the Website”). The Website is owned and operated by Vitagene (Pty) Ltd, registration number 2017/290022/07, a South African company with its registered offices as Unit B1, Tokai Village Centre, Tokai, Cape Town and trading as a virtual dispensary under the name VitaScript (“VitaScript”, “We, “Us”, “Our”). We also own and operate the related online retail shop, (“the Retail Website”).


1.         Introduction to the Privacy Policy

1.1.  This policy operates in conjunction with Our Terms and Conditions. Use of the Website and related services is conditional on the acceptance of the Terms and Conditions.

1.2.  This Privacy Policy applies to practitioners and other persons visiting, browsing, registering on, and making use of the provided services on the Website and the Retail Website (collectively “Users”).  

1.3.  VitaScript takes your privacy very seriously and considers all your Personal Information strictly confidential, other than as specified in this Privacy Policy.

1.4.  Your Personal Information is used for the purposes of facilitating the services We provide. And/or, your Personal Information is used when We send you service-related communications and/or related marketing material, in which case only your name and email address is used.

1.5.  VitaScript takes reasonable measures to protect your Personal Information against unauthorised use, alteration, loss or corruption.

1.6.  You should always exercise caution when providing any of your personal information.

2.         Securing Your Personal Information

2.1.  VitaScript stores your Personal Information on secure cloud-based servers via Amazon Web Services, and is accessible only to you and VitaScript employees, and is secured through either password entry or one time pin technology.

2.2.  You may ask Us to delete your Personal Information, this will impact Our ability to provide the VitaScript services to you.

2.3.  Your Personal Information may be stored on servers outside of South Africa, where the privacy legislation may not be the same as in South Africa.

3.         Disclosing Your Personal Information

3.1.  VitaScript agrees never to sell your Personal Information or make it available to any third party, except as specified in this Privacy Policy.

3.2.  VitaScript may disclose your Personal Information:

3.2.1.    Only as necessary, to Our Third Party suppliers, in order to provide Our services to you.

3.2.2.    Only as necessary, to Our employees, so that they are able to service you adequately and improve Our services. Our employees understand the importance of your right to privacy and sign confidentiality agreements when they are contracted to work for VitaScript.

3.2.3.    Only as necessary, to fraud detection agencies, law enforcement, government officials and other third parties, in order to protect Our safety, the safety of any individual or the general public, or Our rights or property, to report or support the investigation into suspected illegal activity or violations of these Terms of Service.

3.2.4.    When required by law, for example by Third Party auditors, credit bureaus, governmental audit, subpoena or order of court, a criminal investigation purpose, or any other legal obligation.

3.2.5.    You agree that VitaScript discloses your Personal Information and transactional information to your practice, should your practice be registered with VitaScript.

4.         Utilising Your Personal Information

4.1.  VitaScript may use your personal information:

4.1.1.    To fulfil the virtual dispensary services to you, for example:       Allowing you to add patients to your profile,       Sending prescriptions to your patients,       Your monthly reporting, and maintaining your accounting records,       Providing your name, contact number and email address to Our employees, for the purposes of communicating with you,

4.1.2.    To respond to your queries,

4.1.3.    If you opt in to receive Our marketing material, to:       To update you on VitaScript products and services,       To update you on industry issues.

4.1.4.    To improve Our website experience, products and services.

4.1.5.    To send messages and emails about pertinent administrative issues and updates to VitaScript services.

4.1.6.    When compiling aggregated Information, We take reasonable steps to ensure it does not identify you individually. These statistics may be shared with third parties.

5.         Collecting your Personal Information

5.1.  VitaScript may collect information from you using many methods, for example, when you:

5.1.1.    visit the Website

5.1.2.    subscribe to Our communications or marketing material

5.1.3.    sign up to use Our services

5.1.4.    fill in the Website contact form

5.1.5.    engage with Us on Our authorised social media accounts

5.1.6.    use any other tool to communicate with VitaScript

5.1.7.    contact Us by email

5.1.8.    enter Our competitions

5.1.9.    fill in Our forms

5.1.10. purchase Our products

5.1.11. engage in any other activities on any other VitaScript platforms

5.1.12. register on the Website

5.2.  The Website uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of a User. Cookies do not contain intelligible information but allow linking between you and your personal information, such as your IP address and other information about your experience on the Website and your preferences expressed while choosing services and purchasing products offered on the Website. Cookies are disseminated by Our servers, and no one may gain access to the information that they contain. The information and data are gathered directly and automatically by the Website. We process information collected by cookies in a collective and anonymous way in order to optimize Our services and the Website for the needs and preferences of the Users. Please access the information on your Internet browser if you wish to delete cookies after using the Website. If you have started the procedure of deleting cookies, We can’t ensure that all of Our web pages will be displayed and that all of Our services will be available to you.

5.3.  We  may also use Facebook Pixel and Google Analytics which enable Us to track conversions. This means that We are able to track when a person visits Our Website from an advert We posted on Facebook or an associated supplier website. We are also able to obtain certain information about Users, namely geographical location, how long you were on the Website, what sites you were on that lead you to ours. Users that visit Our Website or interact with Our Website may receive adverts We run in their Facebook newsfeed.

5.4.  We bank with Investec, and your banking details for payment purposes are stored on their banking system. Your banking details will also be stored on any invoices you provide Us for payment.

5.5.  If your personal information changes, please inform of any changes as soon as reasonably possible, so that We can update Our records.

5.6.  VitaScript will take reasonable steps to protect your privacy but We cannot guarantee or accept liability whatsoever for any unauthorised or unlawful access to Our records of your personal information, unless as a result of Our gross negligence.

6.         Your rights in relation to your information

6.1.  Subject to certain limitations on certain rights, you have the following rights in relation to your information:

6.1.1.    Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information We hold about you and to check that We are lawfully processing it.

6.1.2.    Request correction of the personal information that We hold about you. This enables you to have any incomplete or inaccurate information We hold about you corrected.

6.1.3.    Request erasure of your personal information. This enables you to ask Us to delete or remove personal information where there is no good reason for Us continuing to process it. You also have the right to ask Us to delete or remove your personal information where you have exercised your right to object to processing (see below).

6.1.4.    Object to processing of your personal information where We are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where We are processing your personal information for direct marketing purposes.

6.1.5.    Request the restriction of processing of your personal information. This enables you to ask Us to suspend the processing of personal information about you, for example if you want Us to establish its accuracy or the reason for processing it.

6.1.6.    Request the transfer of your personal information to another party.

6.1.7.    Withdraw consent to Our use of your information at any time where We rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of Our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

6.2.  We will endeavour to respond to any such requests as soon as is reasonably practicable and in any event within any time limits stipulated by law. In some instances, We may be able to charge a fee for responding to your request and will advise you of this and any applicable amount prior to responding.

6.3.  You should be aware that certain information is exempt from the right of access. This may include information which identifies other individuals, or information which is subject to legal privilege.

6.4.  You should also be aware that in some instances, if you do not provide information or you exercise any rights regarding the deletion or restriction of your information or object to the processing of your information or withdraw consent, We may not be able to provide Our services to you via the Website, or engage you as a supplier.

6.5.  Where you request access to your information, We are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

6.6.  You also have the right to lodge a complaint with the Information Regulator: The Information Regulator (South Africa):

SALU Building,

316 Thabo Sehume Street,


Tel: 012 406 4818

7.         Changes to this Privacy Policy

7.1.  We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If We make material changes to this policy, We will notify you here that it has been updated, so that you are aware of what information We collect, how We use it, and under what circumstances, if any, We use and/or disclose it.

8.         Who to contact regarding this Privacy Policy

8.1.  If you would like to access, correct, amend or delete any personal information We have about you, register a complaint, or simply want more information, contact Our Privacy Compliance Officer at [Re: Privacy Compliance Officer]

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