VitaScript
Privacy Policy
Welcome
to the virtual dispensary for health practitioners, www.vitascript.co.za (“the
Website”). The Website is owned and operated by Vitagene (Pty) Ltd,
registration number 2017/290022/07, a South African company with its registered
offices as Unit B1, Tokai Village Centre, Tokai, Cape Town and trading as a
virtual dispensary under the name VitaScript (“VitaScript”, “We, “Us”, “Our”).
We also own and operate the related online retail shop, www.vitagene.co.za
(“the Retail Website”).
THIS
PRIVACY POLICY EXPLAINS HOW YOUR INFORMATION WILL BE COLLECTED, STORED, USED
AND DISSEMINATED BY VITASCRIPT AND FORMS PART OF OUR TERMS AND CONDITIONS.
1.
Introduction to the Privacy Policy
1.1. This
policy operates in conjunction with Our Terms and Conditions. Use of the
Website and related services is conditional on the acceptance of the Terms and
Conditions.
1.2. This
Privacy Policy applies to practitioners and other persons visiting, browsing,
registering on, and making use of the provided services on the Website and the
Retail Website (collectively “Users”).
1.3. VitaScript
takes your privacy very seriously and considers all your Personal Information
strictly confidential, other than as specified in this Privacy Policy.
1.4. Your
Personal Information is used for the purposes of facilitating the services We
provide. And/or, your Personal Information is used when We send you service-related
communications and/or related marketing material, in which case only your name
and email address is used.
1.5. VitaScript
takes reasonable measures to protect your Personal Information against
unauthorised use, alteration, loss or corruption.
1.6. You
should always exercise caution when providing any of your personal information.
2.
Securing Your Personal Information
2.1. VitaScript
stores your Personal Information on secure cloud-based servers via Amazon Web
Services, and is accessible only to you and VitaScript employees, and is
secured through either password entry or one time pin technology.
2.2. You
may ask Us to delete your Personal Information, this will impact Our ability to
provide the VitaScript services to you.
2.3. Your
Personal Information may be stored on servers outside of South Africa, where
the privacy legislation may not be the same as in South Africa.
3.
Disclosing Your Personal Information
3.1. VitaScript
agrees never to sell your Personal Information or make it available to any
third party, except as specified in this Privacy Policy.
3.2. VitaScript
may disclose your Personal Information:
3.2.1.
Only as necessary, to Our Third Party suppliers,
in order to provide Our services to you.
3.2.2.
Only as necessary, to Our employees, so that
they are able to service you adequately and improve Our services. Our employees
understand the importance of your right to privacy and sign confidentiality
agreements when they are contracted to work for VitaScript.
3.2.3.
Only as necessary, to fraud detection agencies,
law enforcement, government officials and other third parties, in order to
protect Our safety, the safety of any individual or the general public, or Our
rights or property, to report or support the investigation into suspected
illegal activity or violations of these Terms of Service.
3.2.4.
When required by law, for example by Third Party
auditors, credit bureaus, governmental audit, subpoena or order of court, a
criminal investigation purpose, or any other legal obligation.
3.2.5.
You agree that VitaScript discloses your
Personal Information and transactional information to your practice, should
your practice be registered with VitaScript.
4.
Utilising Your Personal Information
4.1. VitaScript
may use your personal information:
4.1.1.
To fulfil the virtual dispensary services to you,
for example:
4.1.1.1.
Allowing you to add patients to your profile,
4.1.1.2.
Sending prescriptions to your patients,
4.1.1.3.
Your monthly reporting, and maintaining your
accounting records,
4.1.1.4.
Providing your name, contact number and email
address to Our employees, for the purposes of communicating with you,
4.1.2.
To respond to your queries,
4.1.3.
If you opt in to receive Our marketing material,
to:
4.1.3.1.
To update you on VitaScript products and
services,
4.1.3.2.
To update you on industry issues.
4.1.4.
To improve Our website experience, products and
services.
4.1.5.
To send messages and emails about pertinent
administrative issues and updates to VitaScript services.
4.1.6.
When compiling aggregated Information, We take
reasonable steps to ensure it does not identify you individually. These
statistics may be shared with third parties.
5.
Collecting your Personal Information
5.1. VitaScript
may collect information from you using many methods, for example, when you:
5.1.1.
visit the Website
5.1.2.
subscribe to Our communications or marketing
material
5.1.3.
sign up to use Our services
5.1.4.
fill in the Website contact form
5.1.5.
engage with Us on Our authorised social media
accounts
5.1.6.
use any other tool to communicate with VitaScript
5.1.7.
contact Us by email
5.1.8.
enter Our competitions
5.1.9.
fill in Our forms
5.1.10. purchase
Our products
5.1.11. engage
in any other activities on any other VitaScript platforms
5.1.12. register
on the Website
5.2. The
Website uses automatic systems of data collection, such as cookies. A cookie is
a device transmitted to the hard disk of a User. Cookies do not contain
intelligible information but allow linking between you and your personal
information, such as your IP address and other information about your
experience on the Website and your preferences expressed while choosing
services and purchasing products offered on the Website. Cookies are
disseminated by Our servers, and no one may gain access to the information that
they contain. The information and data are gathered directly and automatically
by the Website. We process information collected by cookies in a collective and
anonymous way in order to optimize Our services and the Website for the needs
and preferences of the Users. Please access the information on your Internet
browser if you wish to delete cookies after using the Website. If you have
started the procedure of deleting cookies, We can’t ensure that all of Our web
pages will be displayed and that all of Our services will be available to you.
5.3. We
may also use Facebook Pixel and Google
Analytics which enable Us to track conversions. This means that We are able to
track when a person visits Our Website from an advert We posted on Facebook or
an associated supplier website. We are also able to obtain certain information
about Users, namely geographical location, how long you were on the Website,
what sites you were on that lead you to ours. Users that visit Our Website or
interact with Our Website may receive adverts We run in their Facebook
newsfeed.
5.4. We
bank with Investec, and your banking details for payment purposes are stored on
their banking system. Your banking details will also be stored on any invoices
you provide Us for payment.
5.5. If
your personal information changes, please inform of any changes as soon as
reasonably possible, so that We can update Our records.
5.6. VitaScript
will take reasonable steps to protect your privacy but We cannot guarantee or
accept liability whatsoever for any unauthorised or unlawful access to Our
records of your personal information, unless as a result of Our gross
negligence.
6.
Your rights in relation to your information
6.1. Subject
to certain limitations on certain rights, you have the following rights in
relation to your information:
6.1.1.
Request access to your personal information
(commonly known as a “data subject access request”). This enables you to
receive a copy of the personal information We hold about you and to check that We
are lawfully processing it.
6.1.2.
Request correction of the personal information
that We hold about you. This enables you to have any incomplete or inaccurate
information We hold about you corrected.
6.1.3.
Request erasure of your personal information.
This enables you to ask Us to delete or remove personal information where there
is no good reason for Us continuing to process it. You also have the right to
ask Us to delete or remove your personal information where you have exercised
your right to object to processing (see below).
6.1.4.
Object to processing of your personal
information where We are relying on a legitimate interest (or those of a third
party) and there is something about your particular situation which makes you
want to object to processing on this ground. You also have the right to object
where We are processing your personal information for direct marketing
purposes.
6.1.5.
Request the restriction of processing of your
personal information. This enables you to ask Us to suspend the processing of
personal information about you, for example if you want Us to establish its
accuracy or the reason for processing it.
6.1.6.
Request the transfer of your personal
information to another party.
6.1.7.
Withdraw consent to Our use of your information
at any time where We rely on your consent to use or process that information.
Please note that if you withdraw your consent, this will not affect the
lawfulness of Our use and processing of your information on the basis of your
consent before the point in time when you withdraw your consent.
6.2. We
will endeavour to respond to any such requests as soon as is reasonably
practicable and in any event within any time limits stipulated by law. In some
instances, We may be able to charge a fee for responding to your request and
will advise you of this and any applicable amount prior to responding.
6.3. You
should be aware that certain information is exempt from the right of access.
This may include information which identifies other individuals, or information
which is subject to legal privilege.
6.4. You
should also be aware that in some instances, if you do not provide information
or you exercise any rights regarding the deletion or restriction of your
information or object to the processing of your information or withdraw
consent, We may not be able to provide Our services to you via the Website, or
engage you as a supplier.
6.5. Where
you request access to your information, We are required by law to use all
reasonable measures to verify your identity before doing so. These measures are
designed to protect your information and to reduce the risk of identity fraud,
identity theft or general unauthorised access to your information.
6.6. You
also have the right to lodge a complaint with the Information Regulator: The
Information Regulator (South Africa):
SALU Building,
316 Thabo Sehume Street,
Pretoria
Tel:
012 406 4818
inforeg@justice.gov.za
