FAQ
If you are struggling with VitaScript or want to know more about products and promotions, we have a VitaScript WhatsApp line available during working hours. Another option is to email Rohini Jaga and she will assist with your queries.
WhatsApp line: 072 259 6866
Rohini Jaga email: rohini@vitascript.co.za
Join our WhatsApp Broadcast group to receive weekly updates on products and promotions by adding the above number to your contacts and messaging the VitaScript Whatsapp line with “Join Broadcast”.
Our VitaGene support team is available during working hours to assist your patients with all queries.
VitaGene support email: support@vitagene.co.za or shanaaz@vitagene.co.za
VitaGene office number: 010 109 8705
VitaGene WhatsApp line: 072 8735057
We recommend that all practitioners book a virtual tour of VitaScript as it helps you to become familiar with the scripting process and allows you the chance to ask questions regarding the platform.
You can email Rohini Jaga at rohini@vitascript.co.za to book a virtual tour of VitaScript.
Yes, VitaScript IT Help Tools are available to assist practitioners with all IT related queries.
You can access these tools by going to www.vitascript.co.za and clicking IT Help Tools on the menu bar.
Yes you can request a new brand / product if it meets our Product Selection Criteria: https://vitagene.co.za/pages/product-quality-assurance
We are happy to add new products to a brand that already exists on VitaScript.
Adding a new brand to VitaScript is a longer process as it needs to be reviewed by our SAHPRA specialist to ensure product quality and assurance. We need to receive product brand requests from more than one practitioner before the range review process is started.
As VitaGene currently does not have a pharmacy or dispensing license, claiming back from medical aid is unsuccessful.
However, we are currently working on this process so that patients can claim back from medical aids in the future.
